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Queue Manager

Queue Manager: queue ticketing for small businesses

A ticket kiosk for customers, desks where staff call the next customer, and a live dashboard for the owner. In development at icode24.

  • In development
  • Web and PWA
  • iOS
  • Android
  • Desktop
  • English, French, Arabic

Coming soon · In development

Queue Manager owner dashboard: now serving at two windows, people waiting, served today, average wait, the next customers and the load per service (sample data)

Screenshots

  • An employee desk serving ticket A-1, with buttons to finish and serve the next customer and the list of who is up next (sample data)
  • The ticket kiosk asking the customer to choose a service: Payments or New accounts (sample data)
  • A printed-style ticket A-1 for Payments, showing nobody ahead (sample data)

What it does

Queue Manager replaces the paper ticket roll and the shouted “next!” in places where customers wait for a service: offices, clinics, shops and service counters. It is in development and not available yet.

At the ticket kiosk, a customer chooses a service, enters their name and mobile number and gets a numbered ticket, such as A-1, that shows how many people are ahead. At each window, an employee signs in with their name and PIN and calls the next customer with one tap. The owner follows the whole queue live on a dashboard.

Ticket numbers, calling the next customer and taking a window are handled so that several kiosks and desks can work at the same time without duplicate tickets, a customer called twice or two people on one window.

Who it is for

Queue Manager is being built for small businesses where customers take a number and wait for a service: offices, clinics, banks and shops with service counters.

It suits teams of a few employees serving at several windows, with an owner who wants to see the queue without standing in it.

Features

  • Ticket kiosk

    Customers pick a service, add their name and mobile number and get a ticket showing how many people are ahead of them.

  • Employee desks

    Staff sign in with a PIN, choose their window, see who is up next and call the next customer with one tap or a keyboard shortcut.

  • Live owner dashboard

    Now serving at each window, people waiting and being served, customers served today, average wait and the load on each service.

  • Services, windows and staff

    Set up your services, each with its own ticket letter, your windows and your employees, with an admin who can unlock devices.

  • Your business, your brand

    A business profile with your logo and brand colour.

  • Locked devices

    Turn a tablet or computer into a ticket kiosk or a shared employee terminal that only an admin can unlock.

  • One app, every screen

    The same app runs in the browser and as a PWA, on iOS and Android, and on the desktop, in English, French and Arabic.

What it helps with

Calmer waiting
Customers see their number and how many people are ahead, instead of guessing.
Fair order
Tickets are called in order and never twice, even with several kiosks and desks.
Know your day
The dashboard shows waiting times and which services are busiest, as it happens.
Hardware you already have
A tablet, a phone or a computer can be the kiosk or the desk.

Frequently asked questions

Is Queue Manager available?

Not yet. It is in development. Tell us about your business with the contact form if you would like to hear when it is ready.

Which devices does it run on?

It is built to run in the browser and as an installable web app, on iOS and Android, and as a desktop app, from one codebase.

Can several kiosks and desks work at the same time?

Yes. Ticket numbering, calling the next customer and taking a window are designed for several devices at once, without duplicate tickets or double calls.

Which languages does it support?

English, French and Arabic, with a right-to-left layout in Arabic.

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